FAQs

We’ve put together answers to some of the most frequently asked questions about our products, services, and policies. If you need further assistance, our support team is available Monday to Friday, 9:00am–5:30pm (UK time), excluding bank holidays.

How do I pay for a course and What payment methods do you accept?

Via debit or Credit Card. Once the payment is completed, you will be provided with a confirmation email and receipt of your purchase.

Can I suggest a course to be developed?

Yes, we always welcome feedback on the content we have available. You can suggest a course or topic by contact [email protected].

What if I have technical questions after the course?

We have technical experts on hand who you can contact for advice on a specific question or matter. We can also offer a paid Q&A session with one of our experts.

How do I access the content once I have purchased a course?

You can access your purchased courses in the “My Courses” section on the initial homepage.

Can I access the courses on any device?

Yes, you can access the courses on any device including computer, laptop or mobile device.

Is there a free trial available before purchasing?

We don’t have a free trial available; you can view some of our short taster course get a feel of the platform.

How do I contact customer support if I have an issue?

Should you encounter any issues or have any questions please contact [email protected].

Are there live instructor-led sessions, or is it all self-paced?

Yes, we will be holding live instructor-led sessions in the future. Keep an eye on our website for upcoming new content.

Can I access the courses offline?

No, you will need internet access to access the platform. 

Are there quizzes or assignments included in the courses?

Course content can differ from course to course to make sure they are engaging and testing the to see what the user has learned, with this in mind some of our courses may include quiz questions.

You won’t be asked to complete assignment.

What happens if I forget my login details?

You can use the forget my password/username and failing that please contact [email protected].

Do learners receive a certificate upon completing a course?

Yes. Learners receive a certificate upon successfully completing a course, which can be downloaded and used as evidence of training and compliance.

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