Effectively managing grievances, disciplinary issues, and workplace investigations is critical to maintaining a fair, productive, and legally compliant workplace. This training course provides a clear, practical guide to addressing employee concerns before they escalate, while ensuring formal processes are handled consistently and lawfully.

Grounded in the ACAS Code of Practice, the course explores how to approach grievances and disciplinaries with fairness, impartiality, and best practice. Learners will also develop the skills to conduct thorough investigations, distinguish between conduct and capability concerns, and apply appropriate resolutions.

Through practical examples and case studies, this training helps managers, HR professionals, and team leaders gain the confidence to handle sensitive employee relations issues effectively—safeguarding both the organisation and its people.

This Course Covers:

• A clear understanding of grievances and how to prevent issues from escalating

• How to apply informal and formal procedures in line with ACAS guidance

• How to distinguish between conduct and capability issues

• How to run fair disciplinary processes, from investigation through to outcome

• Confidence in conducting impartial investigations, including evidence gathering and witness interviews

• Strategies for overcoming common challenges in handling cases

• Awareness of the legal, reputational, and business risks of mishandling procedures

• Practical steps to implement fair, well-documented, and compliant resolutions