This practical training course equips participants with the confidence and skills to manage difficult conversations in the workplace constructively and professionally. Whether addressing performance concerns, delivering challenging feedback, handling conflict, or discussing sensitive issues, this course is designed to support new business owners, people managers, and HR personnel in navigating these conversations with empathy, clarity, and control.

This course covers:

• Prepare effectively for challenging conversations

• Communicate with confidence, empathy, and professionalism

• Recognise and manage emotional responses – both their own and others’

• Stay focused on outcomes while preserving working relationships

• Handle common workplace scenarios such as underperformance, conduct issues, or personal disclosures

• Apply active listening and assertive communication techniques

• Avoid common pitfalls that escalate tension or cause legal risk

The course includes practical tools, real-world examples, and role-play exercises (for the half day session) to build confidence in approaching difficult conversations calmly and constructively, ensuring alignment with organisational values and employment law.