This practical and insightful course explores the full spectrum of performance management in the UK workplace—from recognising and nurturing high performers to addressing underperformance and managing difficult situations effectively. Designed for business owners, line managers, and HR personnel, the course provides the tools and confidence to handle all aspects of performance with fairness, consistency, and clarity.

This course covers:

• Set clear objectives and expectations that align with business goals

• Use regular feedback, appraisals, and one-to-ones to support continuous improvement

• Recognise and reward strong performance to maintain motivation and engagement

• Identify signs of underperformance early and respond appropriately

• Handle performance conversations with confidence and empathy

• Develop and implement performance improvement plans (PIPs)

• Understand the legal and procedural considerations, including the link between performance and capability dismissals

• Maintain documentation and follow a fair process to minimise risk

Using practical exercises, real-life case studies, and interactive discussions, this course equips attendees with a balanced and legally sound approach to performance management that supports both people and business outcomes.