In this course you will undertake an e-learning course designed to guide learners through the structured stages of recovering unpaid debts in England and Wales. Whether you’re a credit controller, finance professional, legal advisor, or business owner, understanding the debt recovery journey is essential for protecting cash flow, enforcing payment terms, and resolving disputes efficiently.
This course provides a clear and actionable overview of each phase in the debt recovery process, from internal credit control and early engagement through to legal enforcement and judgment. With practical examples and guidance rooted in UK law and procedure, learners will gain the confidence to manage overdue accounts and take appropriate steps toward resolution.
Grounded in best practices and supported by the Civil Procedure Rules (CPR), this training equips learners with the tools to act decisively, minimise risk, and promote fair and proportionate debt recovery.
This course covers:
- Understanding the importance of proactive credit control, including setting clear payment terms and escalation procedures.
- Learn how to monitor accounts and identify overdue debts using tools such as aging reports and automated alerts.
- Explore effective communication strategies for engaging with debtors, including reminder letters and escalation notices.
- Discover how to negotiate payment plans and document instalment agreements.
- Understand the role and structure of a Letter Before Action (LBA) and when to escalate to legal proceedings.
- Learn how to issue a claim in the County Court, including completing the Claim Form and Particulars of Claim.
- Navigate the enforcement options available after judgment, including bailiff action, charging orders, and statutory demands.
- Recognise key legal considerations such as GDPR compliance, statutory interest, and the Late Payment of Commercial Debts legislation.
- Understand when and how to consider debt write-offs and how to document them appropriately.
- Avoid common pitfalls such as procedural errors, missed deadlines, and premature legal escalation.
